Refund and Replacement Terms

1. General Provisions

All YouProxy services are digital, so physical returns are not possible. Proxies are intended for professional and commercial use. When placing an order, the client must specify the purpose for which the proxies will be used.

Our goal is for you to have a working tool that fits your task. If a problem arises, we first look for a solution: replacing the address, changing the location, or offering a more suitable proxy type. We discuss a refund with the client only when the issue genuinely cannot be resolved another way.

2. Free Replacement

We will replace proxies at no extra cost in the following cases:

• Our check has confirmed low speed or high ping on the IP address.

• The address did not work upon receipt of the order. This excludes cases where the client was unable to configure the proxy on their side.

• At the time of receipt, the location was detected incorrectly for reasons beyond our control. We verify location using official geo-databases, our own methods, and the IP2Location service. Data from third-party services that do not rely on official, regularly updated registries is not grounds for replacement.

• Our technical specialist has confirmed frequent connection drops. If the drops are caused by the client's own custom-built software, no replacement will be provided. We do not select or configure IPs for such software.

• The selected proxy type is not suitable for your task. In this case, we will help you choose a different format, for example ISP proxies instead of datacenter proxies for multi-accounting. The price difference will be taken into account.

Proxies that are blocked during use are neither replaced nor refunded. Blocking depends on how the client uses the proxies.

3. Refunds

Refund requests are accepted within 24 hours of payment for the order.

During this period, we will issue a refund if we confirm that the proxies do not work and cannot be replaced within the paid location. In all other cases, we will offer a replacement or a different proxy type.

A refund is also possible within 24 hours if:

• Authorization does not work on the IP address. The client must contact support, and a specialist must confirm that the problem cannot be fixed.

• The required location is not available in sufficient quantity or is not suitable for the stated purpose.

• The actual purpose of use differs from the one stated in the order and violates the proxy usage rules published on the website.

Refunds are not provided for orders with a rental period of 3 days or less, or for trial orders. The only exception is when we have confirmed that the proxies are completely non-functional and cannot be replaced.

4. When Refunds Are Not Issued

• More than 24 hours have passed since payment.

• The proxies were blocked during use.

• The problem was caused by the client's custom-built software.

• The rental period is 3 days or less (except for the exception in Section 3).

5. Chargebacks

If something goes wrong, please contact support first. We resolve almost all issues ourselves by offering a working alternative or issuing a refund under these terms. If a client disputes a payment through their bank or payment system without contacting us first, we consider this a refusal of further cooperation.

6. Refund Procedure

We refund the amount paid minus the fee charged by the payment system or network. Funds are returned to the same details used for payment, including crypto wallets. Crediting takes up to 3 business days from the date the refund is processed.

We want you to be satisfied with our service, so we always try to solve the problem before a refund is needed. Contact us: support@youproxy.io