Frequently asked questions

Do you have “clean proxies”?
It’s worth noting that every proxy inevitably gains some history after the first requests, so absolutely “clean” proxies don’t exist. This is a standard process and nothing to worry about. We ensure our proxies have minimal background, are reliable, and fully tested before being offered to you.
What should I do if I need access to blocked resources or ports?
Please contact our support team to complete the KYC verification process. Identity confirmation is necessary to ensure the secure and legitimate use of our proxies.
I need proxies that offer unlimited bandwidth
We understand the need for processing large volumes of data with proxies, hence our IPv4 and IPv6 servers do not impose any restrictions on the amount of bandwidth used.
Do you provide proxies for individual use?
Our platform offers exclusively individual proxies of any type — IPv4, IPv6, ISP, or mobile. You can be confident that your IP address belongs only to you, without third-party usage.
Is there a free trial available?
We do not offer trials, however, we do provide a refund within 24 hours from the issuance of the IP.
How often is the proxy pool updated?
Our team continuously works on expanding our pool to cover more countries and the number of IP addresses to accommodate even the most unique requests. Your addresses will not change during their use, except for replacements made upon request or forced replacements initiated by us.
I'm interested in a specific city or region
It is possible. Before making a payment, you should contact our manager to discuss the availability of the desired region. If it's not available in the required location, an alternative may be offered.
How soon will the proxies be available after payment?
All processes are automated, and the selection and connection of proxies take just a few seconds after payment confirmation by the system. If you encounter any issues, please contact our consultants, and we will resolve them as quickly as possible.
Is it possible to replace the IP?
Proxy replacement is generally available within the first 24 hours after activation and only once in case of technical issues beyond our control. In such situations, we may also provide compensation by extending the usage period. Additionally, replacement is possible upon service renewal. However, we always strive to consider each case individually, so if you encounter a problem, please contact our support team — we will do our best to find a suitable solution.
Can I extend only part of my proxy order?
Extending proxies is available to every client with an active order. When renewing, you can choose only the necessary IPs, except for IPv6, which can only be extended as a whole order. Additionally, different IPs can be extended for different durations.
I didn't manage to extend the addresses in time, can I get the same ones with a new order?
Yes, it is possible, but you will need to contact our support team to arrange it. Please note, however, that our service also provides a convenient renewal function, which allows you to extend proxies in advance without needing to reach out. Additionally, we send reminder notifications three days before the expiration date to help you manage renewals on time.
Are there any restrictions on the use of proxies?
Our proxies are provided for use without limitations on response time, speed, or the number of threads. However, their use is restricted by our terms of service, which prohibit phishing, spamming, brute-forcing, DDoS attacks, and accessing bank and government institution websites.
Do you offer refunds?
Refunds are generally provided only within the first 24 hours after purchase and only in cases of technical issues with the IP. However, we review each situation individually, so if you encounter a problem, please contact our support team to discuss possible solutions.
Is there any help in setting up a proxy?
Yes, of course. We are ready to assist with the setup. We also recommend checking our blog, where you can find the most popular configuration options. In addition, our support team is always available to answer your questions and help you with any difficulties.
What to do if a proxy is required of a specific city / region?
To do this, you need to contact our support team before placing an order and clarify the possibility of receiving proxies from the desired region. If this is not feasible, we will suggest a suitable alternative.
Do you have certain cities in different countries?
Yes, but before purchasing a proxy for a specific city, contact the customer support service, so that the operator can tell you the current list of cities.